Returns and Refunds

Aran Awards stands behind the quality of its work. If there is a problem with an order, the team will review it and work toward a fair resolution.

Eligible Returns

• Standard stock products may be returned within 30 days of delivery.
• Returned items must be unused, in original condition, and in the original packaging.
• Custom-made or engraved products are not eligible for return unless there is a defect or a production error.

Return Process

• Submit the request through the contact page.
• Include the order number and a short explanation of the issue.
• Wait for return guidance before sending an item back.

Shipping Costs and Refund Timing

• Return shipping costs may apply unless the return is due to a defect or production error.
• Approved refunds are processed after the returned item has been reviewed.

Questions

If you are unsure whether an item qualifies, contact Aran Awards before sending it back.